Privacy Policy
JeetoPlay ("we", "our", "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application and website (collectively, the "Platform").
1. Information We Collect
Personal Information: When you create an account, we collect:
- Full name and username
- Email address
- Mobile phone number
- UPI ID (for withdrawals)
- Date of birth (for age verification)
Financial Information:
- Transaction history (deposits, withdrawals, earnings)
- Wallet balance information
- Payment method details (processed securely by third-party payment gateways)
Device Information:
- Device type and operating system
- Device identifiers and fingerprint (for fraud prevention)
- IP address and approximate location
- App version and usage data
Gameplay Information:
- Match history, results, and screenshots
- In-game usernames (e.g., Ludo King username)
- Leaderboard statistics and rankings
2. How We Use Your Information
We use the collected information for the following purposes:
- To create and manage your account
- To process deposits, winnings, and withdrawals
- To match you with opponents in games
- To verify results and resolve disputes fairly
- To prevent fraud, abuse, and multi-accounting
- To send push notifications about match updates, results, and promotions
- To comply with legal requirements and regulatory obligations
- To improve our Platform and user experience
3. Information Sharing
We do not sell your personal information. We may share information with:
- Payment Processors: To facilitate secure deposits and withdrawals via UPI
- Service Providers: Firebase (hosting, database), cloud functions, and analytics services
- Law Enforcement: When required by law, regulation, or legal process
- Other Players: Only your in-game username is visible to opponents, never your real name, email, or phone number
4. Data Security
We implement industry-standard security measures to protect your data:
- SSL/TLS encryption for all data transmission
- Server-side validation for all financial operations
- Firebase Authentication with secure token management
- Database access rules preventing unauthorized data access
- Device fingerprinting for fraud detection
5. Data Retention
We retain your personal information for as long as your account is active or as needed to provide services. Financial records are retained as required by applicable laws (minimum 5 years). You may request account deletion by contacting our support team.
6. Your Rights
You have the right to:
- Access your personal information stored with us
- Request correction of inaccurate data
- Request deletion of your account and associated data
- Opt out of promotional communications
- Withdraw consent for data processing
7. Children's Privacy
JeetoPlay is strictly for users aged 18 years and above. We do not knowingly collect information from minors. If we discover that a user is under 18, their account will be terminated immediately and all associated data will be deleted.
8. Cookies & Tracking
Our website may use cookies and similar technologies for analytics and improving user experience. You can control cookie settings through your browser preferences.
9. Changes to This Policy
We may update this Privacy Policy periodically. Changes will be posted on this page with an updated "Last updated" date. Continued use of the Platform after changes constitutes acceptance of the updated policy.
10. Contact Us
If you have questions or concerns about this Privacy Policy or our data practices, please contact us:
- Email: support@jeetoplay.in
- Support Page: Contact Us